NEED
SUPPORT?

Support at ToneThread

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You’re not alone in the signal.
 

Whether you’re exploring Spectral Binary for the first time, integrating tonal mapping into your creative work, or navigating emotional complexity through EchoRoom, we’re here to reflect—not just resolve.

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What kind of support do you need?

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Emotional and Reflective Support

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EchoRoom Access

If you’re feeling emotionally tangled, sitting with an unread message, or unsure how to respond, EchoRoom offers a gentle space for guided reflection. You can choose from:

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• Solo Echo – explore your internal state without pressure

• Message Echo – unpack the tone behind a message you’ve received

• Thread Return – revisit recurring emotional or relational patterns
   

“You don’t need a perfect response—you need presence.”
Step into EchoRoom

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Technical Support

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Having trouble accessing your Resonance Journal?
Need help with Spectral values or app playback?

Our support team will respond with clarity and care—no jargon, no judgement.
Submit a Tech Request

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Learning and Guidance
 

Want help interpreting a frequency string?
Not sure how the Spectral Alphabet works?
Curious about how ToneThread fits into your creative or therapeutic practice?

Explore our Learning Hub, which includes FAQs, walkthroughs, and resonance-based resources for artists, educators, therapists and neurodivergent users.
Visit the Learning Hub

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Additional Support Services (Australia)

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If you or someone you know is in distress or needs further support, please consider reaching out to these free services:

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• ADHD National Helpline (ADHD Foundation) – Support, information and referrals
  1300 39 39 19 · adhdfoundation.org.au
   

• ADHD Support Groups (ADHD Australia) – State-based support groups
  adhdaustralia.org.au/support-groups
   

• Lifeline – National crisis support and suicide prevention
  13 11 14 · lifeline.org.au
   

• 13 YARN – National crisis support for mob
  13 92 76 · 13yarn.org.au
   

• Beyond Blue – Mental health support
  1300 22 4636 · beyondblue.org.au
   

• Kids Helpline – Counselling for young people aged 5 to 25
  1800 55 1800 · kidshelpline.com.au

• QLife – LGBTQIA+ peer support and referral
  1800 184 527 · qlife.org.au
   

• Headspace – Youth mental health and family support
  1800 650 890 · headspace.org.au
   

These organisations offer compassionate, confidential help. You don’t have to navigate things alone.
 

Need to speak to someone?

You can email us at tuned@tonethread.com and we’ll respond within 1–2 business days.

 

Live Echo Support (currently in beta)
 

Interested in a short, real-time resonance session with a tone guide?

We’re currently trialling ToneThread Live Echo Support during limited hours.
 

• Available: Tuesdays and Thursdays, 2–6 PM AEST

• Format: 15-minute audio sessions

• Focus: emotional reflection and tone mapping (not tech support)
   

Join the Beta Waitlist
 

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Our Approach to Support

We believe all signals have meaning.

Support at ToneThread isn’t about fixing—it’s about presence. Every interaction honours:
 

• Emotional nuance

• Relational complexity

• Individual tone patterns
   

Support is not a switch. It’s a frequency.

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